JAN CASS ATTENDS SPECIAL TRAINING
BUILDS EXPERTISE IN LUXURY HOME MARKET
Colorado Springs, Colorado
March 5, 2004
Jan Cass of Re/Max Properties, Inc., recently completed a luxury home marketing training course offered by The Institute for Luxury Home Marketing and Re/Max International. The course, which covered such topics as demographics of the affluent, lifestyle segmentation, trends and amenities in today's luxury home product, and creating a marketing plan for the multimillion dollar property, was taught by Laurie Moore-Moore President of the Dallas-based Institute and author of the book, "Rich Buyer, Rich Seller! The Real Estate Agents' Guide to Marketing Luxury Homes."
"The course is a step towards earning the prestigious Certified Luxury Home Marketing Specialist designation which the Institute awards internationally to sales professionals who meet performance standards in the upper-tier residential market," said Moore-Moore. Jan Cass is an example of a sales associate who works to hone the special skills and competencies necessary to provide exceptional service in the fine homes and estates marketplace.
Cass is an award-winning sales associate who specializes in homes and land in Colorado Springs and surrounding areas. She is a member of the Re/Max 100% Club and had sales of 4.6 million in 2003.
"The training provided new insight about the upper tier market, helped me polish my skills and provided valuable networking contacts with other agents across the country who specialize in luxury properties." said Cass. "In addition, I discovered new and creative tools for promoting expensive homes and estates and new resources for finding buyer prospects. Home buyers and sellers will benefit from my new knowledge."
For current information on the upper tier market, contact Jan Cass at Re/Max Properties, Inc., 719-487-6143, email Jan Cass at jancass@adelphia.net or go to her website: www.jancass.com.
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FOR IMMEDIATE RELEASE
Million Dollar home count soars
Census Bureau Study reveals almost 100% jump from 2000 to 2003
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The jump in the number of pricey homes doesn´t surprise Laurie Moore-Moore, Founder and President of the Institute for Luxury Home Marketing, an organization which trains Realtors who work in the upper-tier market and awards the Certified Luxury Home Marketing Specialist designation. "Even if some homeowners are overestimating the values of their homes, there´s no question but that the number of million dollar homes has soared. More important, the million dollar segment has continued to grow steadily to date. In 2004, there were 51,000 homes sold for a million dollars or more compared to about 10,000
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Cass credits rampant home appreciation, a growing number of wealthy, the movement of money from bonds and commodities into real estate and low mortgage rates-coupled with adjustable rates and interest only loans-as helping to drive up the number of luxury property sales.
Since 2000, real estate has been the energizer for the economy and the luxury market has been one of the hottest real estate segments. The affluent are buying and selling in record numbers as property values continue to soar," she says. "From 1999 to 2004, million dollar home sales increased almost 500%. Real estate agents who understand this market niche and are prepared to meet the high service expectations or the wealthy are prospering. Jan Cass agrees that the upper tier market can be a demanding one. "These are sophisticated individuals and their service expectations are high. These buyers aren´t simply buying based on number of bedrooms and baths, they are looking for homes that match their specific lifestyles. They do their homework, take their time and choose their agents and their homes carefully."
According to research done by Vancouver-based DataQuick, other states topping the top 10 list for single family home sales at seven figures include Florida, New York, Illinois, Massachusetts, Arizona, Maryland, Connecticut, Washington and Nevada.
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"Yes," agrees Cass and "
Cass recently returned from Dallas where she attended the Institute for Luxury Home marketing seminar. She can be reached at 487-6143 for questions or a full consultation and analysis.
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Cass listed in the "Guide to America's Top Real Estate Professionals"
(Colorado Springs, Colorado February 2007)
Jan Cass was listed in the "Guide to Americas Top Real Estate Professionals" for 2006. Only a small percentage of realtors achieve this status and are listed by the Consumer Research Council of America. Cass consistently sells millions of dollars in real estate transactions each year to achieve this honor. She has earned the prestigious GRI (Graduate of Realtor Institute) designation which consisted of over 100 hours of classes on 13 different subjects including finance, marketing and other real estate related topics, the QSC (Quality Service Certificate®) and the LHP (Luxury Home Professional )designation catering to the upper tier of buyers and sellers.
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Cass Earns Quality Service Certification®
Colorado Springs
March 2007
Jan Cass of Remax Properties, Chapel Hills office has just completed the requirements to earn the Quality Service Certified® professional recognition. Holding the Quality Service Certification® requires a sales agent to follow a well-defined and prescribed process of service, to present that precess in writing to every customer and client, and to guarantee its delivery.
According to Larry D. Romito, President and CEO of Quality Service Certification, Inc. "Jan Cass has joined a growing number of real estate professionals nationwide who are committing to the delivery of a defined service process and a higher standard of accountability in service delivery and customer satisfaction. This is an industry breakthrough in the establishment of a measurable standard of care and service. An integral part of the agent's ability to maintain Quality Service Certified® status, rests with service evaluation feedback from every buyer and seller served. Following the closing of each home purchase or home sale, an independent research company sends the consumer a Quality Service Assurance Survey© asking tough questions about the details and overall satisfaction of service provided by the agent and broker."
"Agents and brokers are highly motivated to protect their Quality Service Certified® status by delivering better service satisfaction, more service value and higher accountability. The Quality Service Certified® total service system offers a predictable, accountable, reliable and consistent service outcome. The era of real estate 'improv' is coming to a close," added Romito. "The purchase or sale of what for most of us is our most valuable asset deserves the serious attention and accountability of a defined, written and communicated service process with measurable standards and that's exactly what a Quality Service Certified® professional, like Cass, must deliver."
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ACCREDITED BUYER REPRESENTATION DESIGNATION EARNED
COLORADO SPRINGS, COLORADO
DECEMBER 2008
Jan Cass of Re/Max Properties, Inc., recently completed a training course offered by the Real Estate Buyers Council and Re/Max International. The course, which covered such topics as Agency disclosure, how to work with buyers, services buyers want, recognizing conflicts of interest, risk reduction, protecting the buyer, building your business, which laws prevail, working toward a purchase contract and many others. In addition, Jan was awarded the Successful Relocation Representative designation which covered topics such as Building Relocation Partnerships, Providing superior service and developing a marketing strategy for relocation clients
"The course is a step towards earning the prestigious Accredited Buyer Representative designation which REBAC awards internationally to sales professionals who meet performance standards in the residential market. Jan Cass is an example of a sales associate who works to hone the special skills and competencies necessary to provide exceptional service in working with buyers.
Cass is an award-winning sales associate who specializes in assisting buyers and sellers in Colorado Springs and surrounding areas. She is a member of the Re/Max 100% Club and is a multi-million dollar producing agent.
"The training provided new insight about buyers, helped me polish my skills and provided valuable networking contacts with other agents across the country who specialize in working with buyers." said Cass. "In addition, I discovered new and creative tools for protecting my buyers and new resources for finding buyer prospects. Buyers will profit from my new knowledge."
For current information contact Jan Cass at Re/Max Properties, Inc., 719-6485554, email Jan Cass at jancass1@comcast.net or go to her website: www.jancass.com.
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JAN CASS EARNS NEW DESIGNATION
CERTIFIED DISTRESSED PROPERTY EXPERT
Colorado Springs, Colorado
January 2009
JAN CASS of ReMax Properties, Inc. has just completed the rigorous course of study necessary to become a CERTIFIED DISTRESSED PROPERTY EXPERT (CDPE) awarded by the Distressed Property Institute, LLC.
"Regardless of the reasons that are used to explain the current mortgage crisis in the United States, the reality that we are faced with is that more homeowners are in financial distress due to real estate than at any other time in the history of residential real estate. The best solution for an individual wanting to sell a property is to seek the guidance, counsel and services of an educated licensed real estate agent who has completed this course." said Alex Charfen, founder of the Distressed Property Insititute, LLC.
Jan Cass has become a CERTIFIED DISTRESSED PROPERTY EXPERT after completing 16 hours of course work including topics such as Quantifying the Distressed Property Market, Decoding subprime loans, qualifying the seller, listing the distressed property, successful short sales defined and implemented, the foreclosure process and ways to avoid it, investors and other timely topics.
"In completing this course, I have a better understanding and now have the education and tools of implementation to help as many homeowners in distress as I can. The course gave me a much more acute perspective of the severe stress and hardship that homeowners face when in distress. If I can keep one family out of the foreclosure process I will have suceeded." said Cass.
For information and a private consultation call Jan Cass at ReMax Properties, Inc. www.jancass.com 719 648-5554 cell.
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FOR IMMEDIATE RELEASE
March 5, 2009
Cass Receives Platinum Service Recognition
Jan Cass of ReMax Properties, Inc. in Colorado Springs, CO was awarded the highest level of service achievement in the real estate industry, Quality SErviced Certified Platinum. the award is in recognition of earning 100% client service satisfaction in 2008, as measured by Leadling Research Corporation (LRC).
Quality Service Certified (QSC) status is the only award in the real estate industry based on independently validated, measurable service results. Clients of QSC agents receive a customer satisfaction survey at the end of each transaction. The surveys are administered and the results are compiled by LRC.
Client feedback from the surveys becomes part of the agent's credentials. An overall satisfaction rating is displayed on a consumer website (www.QualityService.org) where sellers and buyers have the ability to select a real estate professional based on each agent's validated record of service satisfaction.
"Nothing is more important to a prospective client in selecting a professional than the service results achieved with past clients," says larry D. Romito, President and CEO of QSC. He adds, "Consumers have greater confidence in service reliability, results and satisfaction with a Quality Service Certified real estate professional because they know that the agent's service record has been validated by an independent third party. 100% service satisfaction record like Jan Cass has achieved is just awesome."
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JAN CASS RECEIVES NEW CERTIFIED NEGOTATION EXPERT DESIGNATION
October, 2010
Jan Cass has been awarded the Certified Negotiation Expert (CNE) designation, achieved by real estate professionals who have successfully completed formal training in the art of negotiation. Agents who receive this certification are in the top 1% of all agents nationally.
With professional negotiation skills, agents will typically obtain better results for their clients. CNE agents have a powerful competitive edge because of their ability to uncover information effectively, get more and give less during sales/purchase negotiations and retain control over desired outcomes. CNE agents have the ability to influence and persuade others more effectively than agents without professional negotiation training.
The certification training is provided by Negotiation Expertise, LLC a national negotiation training and coaching company based in Peoria, AZ. Tom Hayman, the president and owner, is a professional negotiator with 35+ years of experience, including 25 years with Proctor and Gamble, a Fortune 500 company. Hayman asserts that any buyer or seller who hires a CNE agent can feel confident that they have the best trained agent in the business. They will get superior results and have better resolution of any issues when hiring a CNE agent, such as Jan Cass.
RE/MAX Recognized for Excellence
in Customer Service
Three RE/MAX Franchises Ranked Among Nation's Top Ten
(Denver, CO ? October 27, 2009) Three RE/MAX franchises have been recognized among the Top Ten in the nation in quality service and customer satisfaction, according to Quality Service Certification, Inc. (QSC), and Leading Research Corporation. RE/MAX Properties of Colorado Springs, CO, RE/MAX All Stars in Corona, CA, and RE/MAX Creative Realty in Lexington, KY, all ranked among the best of the best in overall excellence.
As recipients of the 2009 QE Award, these RE/MAX franchises have set themselves apart as three of the real estate industry's leading firms. RE/MAX is the only real estate brand that has been represented by three individual brokerages in the Top Ten for consecutive years.
"I am proud of our agents for earning this honor for the second year in a row," says Joe Clement, Broker/Owner of RE/MAX Properties in Colorado Springs. "It's very gratifying for us, because it shows that our commitment to delivering great service is a success."
The Award was based on feedback from 200,000 customer surveys of more than 500 participating companies and 25,000 real estate agents. "With rare exception, the standards of excellence adopted by many companies focus on sales and production," says Larry D. Romito, CEO of QSC. "We believe the higher standard should be objectively assessing how well each customer is served. And at a time when consumer interest in performance and accountability is high, these companies are setting the standards for excellence."
To be considered, a firm must be Quality Service Certified®, which requires agents to complete an education program, pass an exam, and provide buyers and sellers with a written commitment to quality.
"An award such as this is the most valuable accomplishment we could receive because it comes directly from our clients," says Elizabeth Bernath, General Manager of RE/MAX All Stars, Corona, CA.
"Confidence and accountability during a real estate transaction is critical in today's environment," says Janice Mueller, Broker/Owner RE/MAX Creative Realty, Lexington, KY. "The QSC survey and rating system is the perfect vehicle to meet those needs."
Consumers can find real estate agents and view their independently validated customer service assessment at www.qualityservice.org. The Top Ten award was created to foster and encourage the highest levels of service quality and customer satisfaction.
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